Logistics and Sales Support

Job Title: Logistics and Sales Support


Responsibility Areas:

– Process orders via email, phone, and text, while maintaining and updating sales and customer records

– Analyze delivery costs, juggle speedy delivery against lowering expenses; initiate relationships

with new carriers

– Request quotes from carriers, assign carriers to routes, and schedule inbound and outbound


– Ensure proper resolution to shipping damages, including product replacement, incident handling, and escalation to appropriate departments

– Actively manage inventory; initiate the production of specific materials to have enough stock to cover forecasted usage

– Evaluate if sales prices are at par with expected profit margins and report deviations

– Contact clients to obtain missing information, answer queries, and provide necessary documentation

– Liaise with the Accounting and other departments in regards to clients’ credits, open orders, carrier contracts, etc.

– Create ad hoc reports and develop sales or inventory reports that can be presented on a frequent basis

– Review pending orders and specific customers requests to ensure excellent customer service and customer experience

– Suggest logistics and sales process improvements



Minimum Qualifications:

– Good written and verbal communication skill

– Quantitative analytical skills

– Planning and organizational skills

– Team player with high level of dedication

– Ability to work under strict deadlines

– Must be detail oriented

– Strong computer skills, Proficient in Excel (VLOOKUP, pivot tables)

Preferred Qualifications:

– Proven work experience as a traffic, logistics, and/or sales support agent

– Strong communication skills; highly efficient in both Korean and English

– QuickBooks experience would be preferable


Work Hours

Monday – Friday: 8:30AM – 5:30PM

We offer our employees a competitive salary and comprehensive benefits package including a pension plan, health insurance, and subsidized lunch. We are always looking for individuals with the talent and skills required to contribute to our continued growth and success.


How to apply:

1) Download following application form and fill out (choose 1):

Word document

PDF version

2) Send your application form and your resume to following email address for each applying positions:

TO: vlee@universal-steel.com